Refund Policy

Effective date: May 16, 2026

I aim to provide high-quality automation and digital services. This Refund Policy explains my approach to refunds, cancellations, and chargebacks. Payments are processed by third-party payment gateways (e.g., Razorpay). Any refunds I initiate will be processed through the same payment gateway and may be subject to the gateway’s processing timelines and fees.

1. Standard Payment Terms

• Setup is invoiced in two parts: 50% to start the build, 50% on go-live, unless otherwise agreed in the proposal.
• The ongoing retainer is billed monthly in advance, starting the month after the system goes live. See the Terms & Conditions for what it covers.

2. Refund Eligibility

Refunds are considered on a case-by-case basis. Typical scenarios:

• Cancellation before work starts: Full refund of the deposit may be available if no billable work has begun.
• Work in progress: If you cancel after work has started, refunds will consider work completed and non-recoverable costs; the remaining balance (if any) will be refunded at my discretion.
• Final delivery disputes: If you are not satisfied with delivered work, contact me to resolve issues. I will work in good faith to correct defects. Refunds for delivered and accepted work are not guaranteed.
• Fraud or chargebacks: If a payment is reversed via chargeback, I will cooperate with the payment provider and reserve the right to suspend services until the dispute is resolved.

3. Refund Process & Timeline

To request a refund, contact me at sharanjeetsingh4413@gmail.com with details and your invoice/transaction ID. If I approve a refund, I will initiate it via the original payment method. Refund timing depends on the payment gateway and your bank — typically 5–14 business days.

4. Razorpay & Gateway Policies

Payments processed via Razorpay are subject to Razorpay's terms and settlement timelines. Any fees charged by Razorpay are governed by their agreement; I am not responsible for gateway processing fees retained by the provider.

5. Subscription & Recurring Billing

For the monthly retainer, cancellations must be requested prior to the next billing cycle. Refunds for partial periods are handled per the subscription agreement and are generally prorated at my discretion.

6. Chargebacks & Disputes

If you file a chargeback with your bank, please notify me immediately. I will investigate and cooperate with the payment provider. If a chargeback is reversed in your favour, I will not provide additional refunds beyond that process.

7. Exceptions

Certain purchases (e.g., domain registrations, third-party services, licenses) are non-refundable once paid to the vendor. Refunds do not include third-party fees or non-recoverable costs.

8. Contact

To request a refund or discuss billing, contact:
Email: sharanjeetsingh4413@gmail.com
WhatsApp: +91 97738 60448
Address: New Delhi, India

I aim to respond to refund requests within 3 business days.